In a few words: Reduce the trip planning stress and get local insight. Locals plan. You just have to travel.
WHAT IS A HERO?
Heroes are local experts with current, on the ground knowledge. They know the area better than a travel agent or a friend that just went there on vacation. Not to mention they are detail-oriented, personable, and there to make sure you have an amazing trip!
WHAT DOES THE HERO ACTUALLY DO?
They transform your travel preferences and details into a comprehensive Trip Plan. This includes everything you need to book flights and lodging, recommendations of things to do, detailed itinerary, interactive offline maps, how to get around and what to be aware of.
IS THE HERO GETTING KICKBACKS OR COMMISSION?
Nope. They get paid a flat fee so that you can be assured that the Heroes are doing what's best for you rather than what's best for their commissions.
WHAT'S THE PRICE ALL ABOUT AND WHY ARE THEY SO DIFFERENT?
Heroes set their own rate. Post-trip they are rated and reviewed by customers. ViaHero is an open marketplace for trip planning. A more expensive planner doesn't always mean a better service, just as a more expensive Airbnb room doesn't always mean a better place to stay.
WHAT IF I DON'T LIKE MY PLAN?
No problem. You can email the Hero and they'll edit it to fit your needs. Still don't like it? Just let us know and we'll give you 100% of your money back, no questions asked!
DO I MEET THE HERO / IS THE HERO A TOUR GUIDE?
Some Heroes happen to be tour guides, but all are travel fanatics that love their home turf. The Hero takes your interests and build your custom Trip Plan and maps. If you want a guide for a portion of your trip, they will arrange this for you.
HOW WILL I COMMUNICATE WITH THE HERO?
Email. You'll receive the Trip Plan from ViaHero and can use email to ask questions and request and changes you may want to the Plan.
DOES VIAHERO DO BOOKINGS?
The Trip Plans have the links and info you need to book everything. Transportation, lodging, museums, restaurants and anything that might need a reservation. For transportation and lodging you'll be given a couple different options to choose from.
HOW ARE THE HEROES VETTED?
They prove their trip planning chops by putting together a trip for our team. Want to become a Hero? Join our team! Join our team!
HOW WILL YOU MATCH ME WITH A HERO?
By comparing your interests to theirs. The more interests you have in common, the better the match. Want a specific Hero? Don’t worry, we rank the Heroes by best match, but you can choose any Hero for your trip.
WHAT DO I NEED TO KNOW BEFORE USING VIAHERO?
Just the country you want to travel to. The Hero can help with everything else, including when and where to go!
WHAT HAPPENS AFTER I SUBMIT MY REQUEST?
The request goes to the Hero. They accept the job and send you a basic itinerary within 24 hours. Then within 7 days they send you a comprehensive Trip Plan. Then you can ask the Hero to tweak the Trip Plan.
WHY SHOULD I TRUST VIAHERO?
We have a 100% money back guarantee, none of our Heroes take commissions so they are only incentivized to do what's right for you. Plus you can read what other customers have said about each planner in the review section of their profile.